Privacy Policy

This privacy policy explains how we collect, use, process, and protect your personal data. We comply with applicable legal requirements such as the Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR) of the European Union to ensure that your personal data is properly handled and protected.

  1. Collection and Use of Personal Data

    1. 1. Principle of Minimization

      2. We collect and use only the information necessary for providing our extended protection services and process it only to the extent compatible with legal requirements and the purpose of the service. We follow the principles of legality and data minimization and collect and process only information that is relevant to the service.

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    2. Legal Basis and Purpose of Data Processing

      3. We process your personal data based on the following legal bases and purposes:

      1. Contractual Performance: To fulfill the service contract with you, we need to process your personal data, including processing maintenance requests, communicating with you, and providing relevant information and suggestions, etc.
      2. Legal Obligations: We may need to process your personal data according to applicable legal requirements such as tax and accounting regulations.
      3. Legitimate Interests: Subject to your rights and reasonable expectations, we may process personal data based on our legitimate interests, such as improving our services and ensuring network and information security.

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    3. Data Storage and Retention Periods

      4. We retain your personal data in accordance with applicable legal requirements and reasonable business needs. Once we no longer need your data, we will take appropriate measures to delete or anonymize your personal data.

  2. Disclosure and Transfer of Data

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    1. Data Processing by Third Parties

      2. To provide and improve our services, we may disclose your personal data to partners and third-party providers. These partners and suppliers process data only on our behalf and in compliance with German and EU data protection laws for the purposes of our services.

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    2. Legal Requirements and Compliance Disclosures

      3. We may disclose your personal data in accordance with applicable legal requirements and legal proceedings, including in response to legal requirements, requests from government agencies, or requests from law enforcement authorities.

  3. Cookies

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    1. Use of Cookies

      2. Our website uses cookies and similar technologies to provide and improve website functionality and user experience. You can accept or decline cookies according to your preferences.

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    2. Statistical Analysis and Anonymization

      3. We may use website analytics tools to collect information about website visits and usage to improve our services and optimize user experience. These tools may collect anonymous statistics such as the number of visits, page views, etc.

  4. User Rights and Choices

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    1. Access and Correction

      2. You have the right to access and correct personal data we hold about you to ensure its accuracy.

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    2. Deletion and Restriction of Processing

      3. Subject to legal requirements and reasonable grounds, you have the right to request the deletion or restriction of processing of your personal data.

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    3. Data Portability

      4. Where applicable, you have the right to receive a copy of your personal data and can request its transfer to another organization.

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    4. Objection and Withdrawal

      5. You have the right to object to the processing of your personal data by us and to withdraw your previously given consent at any time.

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    5. Right to Lodge a Complaint

      6. If you believe that the way we handle your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

  5. Data Security Measures

    6. We will take appropriate physical, technical, and organizational security measures to protect your personal data from unauthorized access, unauthorized use, or disclosure. We will regularly review and update our security measures to adapt them to technological developments and data protection requirements.

  6. Data Transfer

    7. If we transfer your personal data to a country or international organization outside the EU, we will take appropriate measures to ensure the secure and lawful transfer of data, such as using standard contractual clauses or relying on other applicable legal bases.

  7. Privacy for Minors

    8. Our services are not intended for children below the legal minimum age. If we inadvertently collect personal data from a minor child, we will take reasonable measures to delete such data.

  8. Updates

    9. We reserve the right to update this privacy policy from time to time to comply with legal requirements, changes in our services, or changes in data protection practices. We will inform you about significant changes to our privacy policy through appropriate notifications.

  9. Contact

    10. If you have any questions or concerns about this privacy policy or our data protection practices, please contact us promptly.